Refund policy

Last updated: November 1, 2026

Our 30-day promise: free replacement or refund

If you're not happy with your order, contact us within 30 days of delivery and we'll send a free replacement or give you a full refund. Your choice.

Returns

There's no need to return made-to-order items unless we ask. If we do need an item sent back, we'll tell you how and will not charge you for it.

How to start

Email us at hassan.azhar@brisknest.us within 30 days of delivery with your order number. Please contact us before sending anything back.

Damaged or misprinted items

Please inspect your order when you receive it. If an item is damaged, misprinted, defective, or the wrong item arrived, include a photo in your email to help us sort it out quickly.

Refunds

Approved refunds go back to your original payment method. Your bank or payment provider may need additional time to process and post the refund. If you do not see your refund within a reasonable period of time, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact

To request a replacement or refund, report a damaged or misprinted item, or ask a question, please contact us at hassan.azhar@brisknest.us or use the contact details in our contact information policy.